Privacy Policy

This web site is owned and operated by Chimney Cowl Products who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Chimney Cowl Products
Trading Name of QDos Marketing Ltd. 16 Imman Stronnag Reayrt Ny Cronk Peel, Isle of Man IM5 1GP United Kingdom
Phone: 01624 845272
Fax:
Email: sales [at] chimneycowlproducts [dot] co [dot] uk
VAT Registration Number GB 118 7221 25

Chimney Cowl Products is a Trading name for QDos Marketing Ltd – VAT Number GB 118 7221 25 (Parent Company).

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We have hopefully made our delivery to you even more efficient – please don’t worry if you’re unable to take delivery of your order. We will of course aim to deliver your order within 24 hours but if you’re unable to accept delivery we will ensure that your order is delivered to your local Royal Mail sorting depot and will post a card through your door to acknowledge this.

Where ever possible if your order is placed before *2.30pm (Monday-Friday) we will process your order with an immediate effect and dispatch the same day. All orders after 2.30pm will be processed immediately and dispatched the following day. We are pleased to inform you that as an average over the past 3 months 98.5% of orders placed with ChimneyCowlProducts were delivered Next Working Day and all orders delivered within 3 working days. If we anticipate any delays we will keep you updated.

We have received a vast amount of feedback from many of our valued customers regarding delivery prices and as ever we work very closely with our couriers to ensure that we can offer you our very best price for deliveries.

As ever if we can be of any assistance with your delivery then please don’t hesitate to contact us.

Kindest Regards
Paul
Chimney Cowl Products

We deliver your order right away. We will normally send your order to you in 3/4 business days. International orders are generally received in under 7 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01624 845272 (International +44 01624 845272) or fax us on or write to us at Trading Name of QDos Marketing Ltd. 16 Imman Stronnag Reayrt Ny Cronk Peel, Isle of Man IM5 1GP United Kingdom

Chimney Cowl Products do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

How we use your personal data

To process any orders that you place using our websites, phone lines, catalogues, magazine promotions or shops.

We cannot process any order without full master details. In certain circumstances we will have to share the details of your order with third parties for fulfilment. In these instances we always ensure third parties apply the same rigorous standards when handling your data.

To respond to reviews, requests, complaints and other enquiries. When you contact us in these instances we need to use your data to enable us to respond fully and accurately. We may also keep a record of these interactions in order to ensure we respond fully and accurately to any future communication with us, and to show the history of our communications with you. We have an obligation to retain this data for legal purposes and in the legitimate interests of our business.

We use your personal data, to protect your account and our business from fraud. We do this on the basis of legitimate business interests.

To communicate with you about your account, your orders, updates to terms and conditions, this policy and similar reasons. These messages do not contain promotional content and do not require specific prior consent as we could not comply with our obligations without the use of your data.

With your consent we will use your data to communicate with you via email, telephone and internet to let you know about special offers, new products, discounts, competitions and similar. You can opt out from any or all of these channels at any time.

Where we hold a postal address for you we will send you a catalogue or other relevant communications by post in relation to special offers, new products, discounts, competitions and similar. We’ll do this on the basis of legitimate business interest. You can opt out of receiving offers by post at any time.

To customise your experience on our websites we use data we hold on you relating to your use and behaviour on our sites. The sort of data we hold relates to products ordered, viewed, added to basket, pages viewed and so on inline with standard industry practice. We do this on the basis of your consent to our cookie policy and your consent when signing in to your account.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a product refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

If your Chimney Cowl has been custom made/bespoke we are unable to accept a return for bespoke cowls.

PayPal have also introduced a non-refundable fee of which we cannot reclaim.

In the event that you wish to return your order for a refund and having paid via PayPal an admin fee of 3.9% will unfortunately be deducted.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.