Chimney Cowl Products Family
I often talk and share with our customers how proud we are as a family the success story behind Chimney Cowl Products.
Neave pictured right has grown up within the family business and has forever taken a huge interest in helping mum and dad dispatch orders.
Last night was no exception and with the colder nights drawing in I moved the dispatch operation inside from the cold elements of the warehouse.
Neave is often on hand to stick labels onto parcels and I lovingly captured her concentration when sticking the address labels onto a recent order due for dispatch.
We always pride ourselves on what we achieve and its always great to receive feedback too. Chris recently emailed me the following message:
Btw, your customer service is outstanding !
We would love to be of assistance to you and providing you the same level of service. As ever wer are very much looking forward to the next 15 years.
Ordering online could not be easier, please simply select your desired products and follow our secure and easy check out procedure. Next day delivery is often available and 99.9% of all orders delivered within 48 hours.
Please select the following link to see our full range – Shop Chimney Cowl Products
Best wishes
Paul
What is a chimney cowl, and why do I need one?
A chimney cowl is a device installed on top of a chimney to improve its performance and safety. It helps to prevent downdrafts, rainwater ingress, and animal entry while also enhancing ventilation and preventing sparks from escaping.
How do I select the right chimney cowl for my chimney?
Selecting the right chimney cowl depends on various factors, including the type of fuel used, the size and shape of your chimney pot, and the specific issues you want to address. You can use our product descriptions, size guides, and filtering options on the website to find the most suitable option.
Can I install a chimney cowl myself, or do I need a professional?
Many of our chimney cowls are designed for easy DIY installation. However, if you are not comfortable working at height or are unsure about the installation process, it is recommended to seek the help of a professional chimney sweep or installer.
What are the payment options available?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal
What are the shipping and delivery options?
We have been working with our courier services for decades and believe that we have just about got the delivery right – our deliver prices are calculated within the Checkout and are the fees we incur from our courier.
What is your returns and refund policy?
We have a straightforward returns and refund policy. If you receive a damaged or faulty product, or if the item is not as described, you can return it within a specified period for a refund or exchange. Please review our Returns & Refunds page on the website for detailed information or contact us.
Are your products covered by a warranty?
Yes, we stand behind the quality of our products. Most of our chimney cowls come with a manufacturer’s warranty. Warranty terms and durations may vary depending on the product. Please refer to the product page or contact our customer service team for specific warranty information.
How can I contact your customer service team for further assistance?
You can reach our customer service team through the “Contact Us” page on our website. For speed of service we are always available via email – sales@chimneycowlproducts.co.uk
Hello, my name is Paul and we would like to welcome you to Chimney Cowl Products.
We are a family run business and we have been dispatching our great range of Chimney Cowls, Disused Chimney Caps, Flue Liners and Accessories throughout the United Kingdom and Ireland to tens of thousands customers for over 15 years.
We are all involved including my 6 year old daughter who helps stick dispatch labels onto your orders.
We have a Chimney Cowl for your every need, Solid Fuel, Gas, Oil, Coal and Smokeless Fuel and all available in a variety of colours, sizes and shapes too including our hugely popular Square Chimney Cowl range.
Ordering online could not be easier. Please add your desired Chimney Cowl to your basket and follow our secure checkout procedure.
That’s it, we will do the rest and often its next day delivery too.
We would like to extend our huge amount of appreciation to our manufacturing department and courier service who have worked and remain to work tirelessly throughout Covid-19 ensuring that your order reach you as timely as possible.
Please select the following link to find out more about our delivery options – Chimney Cowl Products Delivery
Thank you again.
Best wishes
Paul
Chimney Cowl Products